Effective Date: March 12, 2026

Last Updated: March 12, 2026

Welcome to BlueBridge International Logistics ("BlueBridge", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, freight inquiry services, quotation requests, shipment orders, and all other related logistics services.

By accessing our website, submitting an inquiry, or using our services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Scope of Services

BlueBridge provides international logistics-related services, including but not limited to:

• Freight inquiry and quotation
• International air freight and sea freight
• DDP (Delivered Duty Paid) shipping services
• FBA first-leg shipping support
• eCommerce parcel logistics
• Personal cargo and consolidation services
• Shipment coordination and related logistics support

All services are subject to operational feasibility, carrier acceptance, customs requirements, destination regulations, cargo nature, and our final confirmation.

2. Use of the Website

You agree to use this website only for lawful purposes and only in connection with genuine shipping, logistics, business, or customer service needs.

You must not:

• Submit false, misleading, or incomplete cargo information
• Abuse contact forms or quotation tools
• Attempt unauthorized access to the website or related systems
• Upload or distribute malicious software or harmful content
• Use the website in violation of applicable laws or regulations

3. Quotations and Estimates

Any freight estimate, quotation, transit time, or service description provided through our website, WhatsApp, email, or other channels is for reference only and does not constitute a legally binding offer unless expressly confirmed by BlueBridge in writing.

Quotes may change due to reasons including but not limited to:

• Differences between actual cargo dimensions / weight and the information provided
• Chargeable weight adjustments
• Customs inspections or regulatory requirements
• Fuel surcharges or carrier surcharges
• Destination delivery conditions
• Seasonal changes, peak-season congestion, or route availability
• Changes in tax, duty, or DDP-related costs
• Inaccurate or incomplete shipment information provided by the customer

A quotation becomes final only after it has been accepted and confirmed by us.

4. Customer Responsibilities

You are responsible for ensuring that all shipment-related information provided to us is accurate, complete, and lawful, including:

• Goods description
• Quantity and packaging
• Weight and dimensions
• Declared value
• Sender and consignee details
• Delivery address
• Import requirements and supporting documents where applicable

Unless expressly accepted by us in writing and fully compliant with applicable laws and carrier policies, you must not tender prohibited, restricted, undeclared, dangerous, illegal, counterfeit, or improperly packaged goods.

If customs penalties, inspection fees, storage fees, return costs, or any other additional charges arise due to inaccurate, incomplete, or unlawful information provided by you, you shall bear full responsibility for such costs and liabilities.

5. Customs, Duties, and Compliance

You are responsible for complying with all applicable import and export laws, customs rules, and product restrictions. Even where we provide DDP support or customs-related assistance, you remain responsible for providing truthful, complete, and compliant shipment documentation.

BlueBridge may refuse, suspend, or cancel services where:

• The cargo appears prohibited, restricted, or improperly declared
• Required documents are missing
• Customs, safety, or compliance risks arise
• The shipment violates applicable laws or carrier policies

Where cargo is detained, seized, forfeited, destroyed, or penalized due to inaccurate, false, or incomplete information or documents provided by the customer, BlueBridge shall not be liable and the customer shall indemnify us for any resulting losses or claims.

6. Transit Time and Delivery

Any transit time provided is an estimate only and is not guaranteed unless expressly agreed in writing.

Delivery may be affected by factors including:

• Flight schedules or vessel schedules
• Port congestion
• Customs clearance
• Regulatory inspection
• Weather conditions
• Force majeure events
• Carrier operational delays
• Local delivery conditions

BlueBridge shall not be liable for indirect losses, including profit loss or business opportunity loss, resulting solely from estimated transit times not being achieved, unless otherwise agreed in writing.

7. Acceptance and Refusal of Service

We reserve the right, at our sole discretion, to refuse, suspend, or terminate any service request or shipment for commercial, legal, operational, or compliance-related reasons.

8. Limitation of Liability

To the maximum extent permitted by law, BlueBridge shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, business opportunities, goodwill, or reputation
• Delays caused by customs, carriers, force majeure, government action, or inaccurate customer information
• Loss arising from prohibited, restricted, or improperly declared cargo
• Damage caused by inadequate packaging supplied by the customer
• Seizure, detention, or destruction by customs or authorities

If BlueBridge is found liable, our total liability shall be determined in accordance with the applicable shipment contract, carrier conditions, service confirmation, or mandatory law. For cargo without declared value coverage, compensation limits will generally follow carrier liability rules, for example, 2 SDR per kilogram or 666.67 SDR per shipment, whichever is lower, unless mandatory law provides otherwise.

9. Claim Time Limits

• Visible inspection at delivery: If visible damage or shortage is found, it must be noted upon receipt and reported to us in writing within 24 hours after signing.
• Concealed damage: Internal damage discovered after delivery must be reported in writing within 7 days after signing, together with relevant evidence such as photos or unpacking videos.
• Formal claim: Any formal claim must be submitted in writing within 14 business days from the date the cargo was delivered or should reasonably have been delivered. Claims submitted after this period may be rejected.

10. Force Majeure

BlueBridge shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond our reasonable control, including but not limited to war, civil unrest, strikes, government action, natural disasters, severe weather, pandemics, port congestion, flight or vessel cancellations, fuel shortages, cyber attacks, or similar force majeure events. We will make reasonable efforts to notify customers and seek practical solutions where possible.

11. Third-Party Carriers and Agents

Some services may be performed by third-party carriers, airlines, shipping lines, courier companies, customs brokers, warehouses, and other agents. In addition to these Terms, the conditions, limitations, and operational rules of such third parties may also apply.

12. Payment

All charges, including freight, surcharges, taxes, duties, storage fees, inspection fees, remote area delivery fees, and all other applicable costs, must be paid in accordance with the agreed payment terms. We reserve the right to suspend delivery, release, or further service until outstanding amounts are fully settled.

13. Intellectual Property

All content on this website, including trademarks, logos, text, design, layout, graphics, and service materials, is owned by BlueBridge or its licensors unless otherwise stated. You may not reproduce, modify, distribute, or commercially use such content without our prior written consent.

14. Changes to Services and Terms

We may update, modify, suspend, or discontinue any part of the website or services at any time. We may also revise these Terms by publishing an updated version on this page. The revised Terms will take effect from the date of publication, and your continued use of our services will be deemed acceptance of such revisions.

15. Governing Law and Dispute Resolution

15.1 Governing Law: These Terms shall be governed by and interpreted in accordance with the laws of the People’s Republic of China.

15.2 Dispute Resolution: Any dispute arising out of or in connection with these Terms shall first be resolved through friendly consultation. If no resolution is reached, either party may submit the dispute to the Shanghai Maritime Court for litigation.

15.3 Language: Legal proceedings may be conducted in Chinese, and Chinese-language legal documents shall prevail where applicable.

16. Contact Us

If you have any questions regarding these Terms, please contact us:

BlueBridge International Logistics

Email: [email protected]

Phone / WhatsApp: +86 155 0440 1886

Address: Building D, No. 180 Yongjun Road, Yiwu, Jinhua, Zhejiang, China

Website: https://bluebridge-au.com/contact